Frequently Asked Questions

Q1: Are your products authentic?
A: Absolutely. All products sold by GoldPull are factory sealed and sourced from authorized distributors. Each item is inspected before shipping to ensure authenticity.

Q2: Do you guarantee rare cards or specific pulls?
A: No. Trading card hobby products are randomized by the manufacturer. GoldPull does not guarantee specific cards, players, or rare pulls. Each purchase is a fun, collector-focused experience.

Q3: Can I expect my purchased product to increase in value?
A: GoldPull does not provide investment advice or guarantees of resale value. Collecting is a hobby, not a financial instrument.

Q4: When will my order ship?
A: Orders are processed within 1–2 business days. Standard U.S. shipping usually takes 3–7 business days. Tracking info is emailed once your package ships.

Q5: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are processed. Contact us immediately at Contactsupport@GoldPull.shop if changes are required.

Q6: What is your return policy?
A: Returns are accepted only for factory-sealed products within 7 days of delivery. Opened products are not eligible for return. Damaged or incorrect orders must be reported within 48 hours.

Q7: How should I handle a damaged product?
A: Take clear photos of the item and packaging, then contact us within 48 hours. Approved returns are processed after inspection, typically within 3–5 business days, with refunds issued 5–7 business days after approval.

Q8: How do I track my order?
A: You will receive a tracking number via email once your package is shipped. For additional assistance, contact our support team.

Q9: Do you ship internationally?
A: Currently, GoldPull ships within the United States only.

Q10: How is my personal information used?
A: Personal info is used to process orders and provide support. We never sell or share your data. Payment info is processed securely via Shopify.

Q11: How can I contact customer support?
A: Phone: +1 986 210 1270 | Email: Contactsupport@GoldPull.shop | Hours: Mon–Fri 9 AM – 5 PM (MT)

Q12: Can I order multiple products at once?
A: Yes! You can add multiple items to your cart and checkout in one transaction. Each item will be packaged securely to maintain factory seals.

Q13: What if an item goes out of stock?
A: Out-of-stock items will show as unavailable. We cannot guarantee restock, but you may subscribe to updates via email notifications.

Q14: Are there any age restrictions?
A: Collecting trading card products is suitable for all ages, but some products may contain small parts. Please read product details carefully.

Q15: How can I be the first to know about new products or releases?
A: Subscribe to our newsletter at https://goldpull.myshopify.com to receive notifications on pre-sale offers, new collections, and exclusive releases.